The effectiveness of tracking links in your emails

The effectiveness of tracking links in email campaigns

Our previous article looked at the scripting of emailing campaigns and how, depending on the recipient's choice, this would activate a chain of communications to bring them to the desired action. If this method is familiar to you, you can make your campaigns more complex by adding tracking.

What is tracking?

The principle of tracking consists of placing specific links (trackers ) on your call to action buttons (CTA) or on redirection links to find out what content your email recipients have clicked on.

Why track your emails?

The data from your tracking links allows you to determine which subjects interested your email recipients. Over time, you can create a profile of your contacts to create more personalised communications. Using marketing automation tools and a powerful emailing editor, you can “schedule” your communications so that only news that matches your contacts reading preferences reaches them.

If a category of information does not seem to have interested your recipient in the past, then it will not be present in your next newsletter that they receive: it will have been remove for them without removing it from those who are interested in the subject matter. By using this practice, you will result in a better engagement.

To another extent, tracking the links of your communications will allow you to determine, by their rate or number of clicks, the effectiveness of your communication. If a link was not successful, it may be because the wording was not impactful or relevant to the reader, or is it because the subject was too far from the interests of your email recipients or not in line with the strategy of their association

Above all, tracking allows you to better understand the interests of your contact and their motivations to interact with you: have they opened the “event” section of your newsletter? What type of event was it? Or did they click on the results you recently published regarding the progress of the campaign your ran?. Did they open or not the government article that you included? Does the recipient have the same type of behaviour on all the communications you send them throughout the year? Analysing these elements is essential in order to best personalise and continually adapt your communications.

 

“Scroll”, the pinnacle of tracking

While the tracking links in your emails allow you to determine which subjects interested your contacts as well as what formulations were effective, they cannot tell you whether the content to which the reader was directed to was interesting to them. To overcome this, two options are available : a rating system (stars or satisfaction slider for example) and the level of “scroll ”, that is to say the viewing height of the page.

The latter tells you when your readers stopped reading and, therefore, how much your content kept them going. If the scroll level does not allow you to know the identity of the readers, it does not prevent you from determining the interest they had in your content and, potentially, the quality of it.

The importance of interactions

The tracking of emails is not the only way to assess the effectiveness of your relationship with your contacts. Any interaction with them, whether by phone, via social networks or even during an event that you organise, is likely to provide you with information that may be of importance in order to know your contacts better.

All the information that you will collect is only of interest if it is treated meticulously. The information you gather must be centralised and structured in a CRM solution that you can update regularly. This must be accomplished in order to be as relevant as possible in all your communications. You will be able to segment your contacts more accurately to therefore target your emails messages more precisely. The end goal being that you are able to build a close and ultra-personalised relationship with each of your contacts.

 

EUDONET CRM SUPPORTS YOUR EMAIL MARKETING NEEDS

Eudonet’s CRM solution helps you to get to know your contacts better. Thanks to the built in powerful email marketing tool, tracking links can simply and effectively be integrated into all your communication allowing you to evaluate the interactions you have with your contacts.

Eudonet CRM
Want more advice on how to run an optimal email campaign? Download our white paper. Dedicated to the membership professions, Eudonet’s CRM integrates your business processes to make you more efficient. Discover all the features that already help more than 300 NFPS around the world by requesting a demo

Scripting your emails: how does it work?

Scripting your emails: how does it work?


If your job in membership requires you to recruit new members or help with membership retention, it is important to communicate with your contacts in the correct manner. For both recruitment and retention, scripting your emails can be a real time saver in the medium and long term. But do you know how to go about it?

Our previously published white paper will give you all the information that you need regards emailing best practices as well as how to segment your member base , understand the fundamentals of GDPR, and know how to handle the marketing pressure , now is the time to put it all into practise.

WHAT IS AN EMAILING SCENARIO?

As the name suggests, the email scenario is a story you make up in where the recipient of your email is the hero. As an author, you have a plan and purpose for them.
The “difficulty” of this exercise lies in the fact that the hero of your story will make decisions beyond your control which will influence the narrative world around them. It is therefore essential to imagine the different behaviours and possible reactions of your recipient in order to direct the correct mailings to them.

WHAT ARE THE ADVANTAGES OF THE EMAILING SCENARIO?

A concept unique to marketing automation, creating these different scenarios can seem like a tedious task. But only at first glance, since it allows you to gain efficiency in the long run. You stay one step ahead of your contact and stay in control of the relationship you have with them.

Like the film industry, the chances of bringing the viewer back to the cinema to see a sequel are greater if the original film was popular. Each email scenario can be seen as a strategy specific to each reaction of your recipients. Well developed, email campaigns will allow you to limit the lapsing of your members. You therefore increase the chances of loyalty and, above all, reduce re-acquisition costs.

From your email editor, you need to be able to program different scenarios so that marketing automation takes on its full meaning by automatically sending emails.

We would like to draw your attention to the need to have your database up to date or there is the risk of sending emails in the scenario that are not suited to the correct contacts.

HOW TO DEVELOP AN EMAILING SCENARIO?

Like “Bandersnatch” of the Black Mirror series, each decision will take the central character to a different road, cross another one, then another, in a labyrinth creating a multitude of realities. The image is exaggerated, but the idea of the script work is there. You have to imagine a story where everything is possible, simultaneously.

In order to familiarise yourself with the technique, start with simple templates for each type of email communication with your members. Proceed by answering “yes” and “no” which will give you a good base. You can become more complex once you are comfortable with the technique.

Reminder: your goal is to take the member / contact where you want them to be. It is therefore essential to think of all the situations to create all the possible scenarios. If it deviates from the ideal route, your scenarios should be able to bring them back to the right path. Unfortunately, this not always be the case.

In developing your more in-depth scenarios, consider creating differentiated cycles according to behaviour. This will allow you to create more personalised messages that will be sent at the right time.

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WHAT TYPES OF EMAILS FOR MY MEMBERS?

Initially, it is a simple contact. A person who is interested in your association.

Very quickly, you send them a new email to welcome them to your association’s community. You instil a sense of belonging to a somewhat special group that takes care of others. You take the time to give them your association’s news, sharing with them the benefits of being a member of the Association? They decide to join your Association so your emails can take on a different meaning.

You send emails talking a little bit about everything, however thanks to the tracking links you are able to find out which topics are of most interest them. The next few emails that you send will be able to talk in more detail about the subjects that interest them.

It is a story as many associations know. But this is one story among many. We started here with a simple contact showing an interest in your association. We could have written another one based on the Event attendees, on KPI scores. Likewise, we can write a story based on the “non-openers” or “openers without actions” profiles. The important thing here is to choose your own starting points in order to create the narrative mechanics that will bring you closer to your contacts.

EUDONET CRM SUPPORTS YOU IN YOUR SCENARIOS

With Eudonet CRM, your emailing marketing tool comes as standard out of the box! Thanks to its powerful email editor, Eudonet CRM allows you to benefit from all the power of marketing automation. Create your email templates, schedule your sending’s, automatic responses and reminders according to the criteria of your choice to more effectively reach your targets.

Eudonet CRM
Want more advice on how to run an optimal email campaign? Download our white paper .
Dedicated to the membership professions, Eudonet’s CRM integrates your business processes to make you more efficient. Discover all the features that already help more than 300 NFPS around the world by requesting a demo

The 9 questions you need to ask yourself when writing a CRM Specification Document

9 questions to ask when writing a CRM Specification Document?

Home > Talk CRM > The 9 questions to ask yourself when writing a CRM specification document


Due to Coronavirus, home working has established itself as the norm for many organisations. To support home working, suitable tools that are available remotely are essential. CRM is a good example. Access to a CRM solution has become essential for Professional Associations to be able to manage their processes, contacts, communications and many other activities remotely. In this article we look at the 9 questions associations should ask when preparing a CRM specifications document. If your plan this year is to equip yourself with a new CRM solution (or to change your supplier), this article is for you.

What is a Specification Document

A specification is the documentation that you use to express your needs and the desired functional scope for the proposed project. It must be drawn up in such a way that the service provider can provide you with the solution perfectly suited to your association. With well-written specifications, you optimise the project preparation phase as well as and simplify the deployment of the solution.

Question 1 – Who are you ?

In order for the service provider to fully understand the context of the project, organisations should present their company structure. Key figures, sector of activity, scale of establishment, as well as the organisations operations, actions, targets, and strategic goals should all be detailed.

Question 2 – What are your goals?

Your specification should allow the service provider to easily understand the goal of your project and how it will improve your association’s processes. You must therefore detail measurable and quantifiable results so that the situation you want to improve is clearly identified. It is also important to define precise performance indicators.

Question 3 – Who is in the Project Team?

We strongly recommend the association forms a CRM project team who have a good knowledge of the business and internal processes of the organisation but also a technical sensitivity. The Project team should be made up of team members from various departments to ensure that each department if fully represented.

Question 4 – What are your current processes?

So that the supplier can offer you the appropriate solutions, it would be useful for them to understand your existing functional: how do you currently meet your needs? What are your processes? An experienced service provider will certainly have already carried out projects similar to yours and will be able to guide you perfectly in choosing the best solutions.

Question 5 – What is your technical environment?

Describing the existing technical (hardware and software infrastructure) of your association, will allow your service provider to determine how to integrate your new CRM solution into your technical environment. You must not forget anything: servers, operating system, software, website, portals, browsers, hardware (PC / Mac, smartphones, tablets, etc.).

Question 6 – What about your Data?

Data is at the heart of a CRM project, therefore, data migration is an essential part of the project, the quality and quantity of the data will determine the complexity of its migrations. Data preparation is key: what format do you use? What is the priority data? What data must be processed manually? etc.

Question 7 – What functionality do you want from your new CRM?

In this part, you must describe which business processes and database elements you want to find in your organisation’s new CRM solution. Sometimes is it more effective to represent your business processes diagrammatically!
This is also the moment to list the functionalities you need in order to manage all of your activity: make sure to include your desired automations, mailings, exports, reports, as well as rights management, etc.

Question 8 – Key information?

This section is for the practicalities of the project. You should details useful information such as the start date of the project, the deadline by which the solution must be operational, the desired methodology.

Question 9 – What are you future requirements?

The success of your project doesn’t stop after go-live. In the final stage of the specification document you need to detail the medium and long term goals that you anticipate from the day to day management of your new CRM solution. This does not commit you to anything but allows the supplier to provide you with the appropriate plans for your future objectives.

 

THE NEED FOR A NEW CRM

If CRM software works seamlessly, even during lockdown, it is because they are always connected. What we mean here is that they are integrated in SaaS (Software As A Service) mode. This means that the solutions are deployed on outsourced servers and that no software is integrated directly into your own servers. Thus, a simple internet connection is enough to access it.

You can find your work tool everywhere, even at home. You access all your contacts, all your exchanges, all your dashboards, all your performance indicators, etc. You can continue to work calmly and effectively thanks to your flagship features available on the Cloud: processing memberships, editing receipts, monitoring sponsorship agreements, measuring performance using indicators, etc. Nothing changes except your work environment.

And that’s not all ! As the CRM is hosted outside of your information system, you do not have to perform any maintenance and the updates are done automatically. The flexibility of such a tool allows you to make it evolve according to your activity.

We all understand that we do not know how the coming months will evolve but this difficult period (re) highlights the fact that the accessibility of our work tools, but also and above all of our data, is essential for the maintenance of our activities.

Do you want to know more about CRM hosted in SAAS mode?

Eudonet UK is the developer and integrator of its own CRM solution, Eudonet CRM. Hosted in SaaS mode, 100% secure, the Eudonet CRM software offers a solution dedicated to Professional Associations and Not-for-Profits. To find out more complete our Contact an Expert form and one of our CRM experts will be in touch to discuss how Eudonet CRM could meet you needs.

How do you feel your current CRM solution has worked for you and your staff over the past few months?

COVID-19: How do you feel your current CRM solution has worked for you and your staff over the past few months?

Here at Eudonet UK we have found that the business disruptions caused by the coronavirus have generated renewed interest in, as well as highlighted, the crucial role of CRM. Almost overnight, CRM became the sole way for Associations to support their employees who had to maintain contact with the association’s members whilst working remotely. There is no question, COVID-19 completely changed the way we all completed our daily jobs. Sales teams could no longer make site visits, marketers had to cancel events and we could no longer rely on the person sitting opposite us to answer a quick question we may have.

Covid-19 Completely changed the way we all completed our daily jobs

Despite the enormous efforts to respond to the crisis, unfortunately it highlighted some long standing technological weaknesses. Legacy CRM systems struggled to handle what was required of them, which meant that organisations struggled to analyse and adapt their working processes to the meet the changing needs of the association.
Providing a positive experience for members is critical during times of crisis. It is likely that social distancing will continue for many months to come, which means in-person interactions, events and even small meetings may not take place again very soon. It is therefore even more essential for associations to be able to maintain relationships with each one of their members as well ensuring that each contact is treated with understanding and empathy.

The Covid-19 pandemic had far more impact than anyone could have foreseen

Now that companies start to return to the office is it time to ask yourself – did I get the best out of my CRM software solution during lockdown?

Newer, more digital CRM technologies allow companies to continue to interact with their customers whether they are in the office or working from home. Cloud based CRM solutions, such as Eudonet CRM, can help membership organisations expand their reach. Elements like data capture, automation, segmentation, triggers, customer journeys, interest tracking, all of which Eudonet CRM can manage, have allowed organisations to target their audiences with much greater precision, ensuring that the right person is getting the right message at the right time, via the correct channel.

This is why there has been an increase in organisations moving from legacy CRM solutions towards cloud-based solutions, such as Eudonet CRM, not only to help expand their reach but also to assist with the heighten awareness of security, data protection and customer privacy as well as the greater reliance on automations.

CRM is a crucial tool to help associations maximise every interaction

Organisations that want to not only weather the COVID-19 storm but also improve their entire outlook going forward will need to view this time of economic recovery as an opportunity to shift the way they do business. Associations will need to ensure they are nimble, agile, responsive and in tune with their members needs and preferences and be ready to engage quickly, efficiently and effectively.

CRM is now and will continue to be for the foreseeable future a crucial management tool to help associations maximise the value of every member interaction. Is your current CRM system providing you with that?

Eudonet UK are here to help

The Eudonet CRM software solution, dedicated to Professional Associations, can help bring the right information at the right time to the right contact. If can help develop and manage personalised multichannel communication campaigns and keep track of all your interactions with your members in a more intuitive way. It allows association to put the relationship they have with their members at the heart of their processes. If CRM software works seamlessly, even during lockdown, it is because they are always connected. What we mean here is that they are integrated in SaaS (Software As A Service) mode. This means that the solutions are deployed on outsourced servers and that no software is integrated directly into your own servers. A simple internet connection is enough to access it.

You can find your work tool everywhere, even at home. You access all your contacts, all your exchanges, all your dashboards, all your performance indicators, etc. You can continue to work calmly and effectively thanks to your flagship features available on the Cloud: processing memberships, editing receipts, monitoring sponsorship agreements, measuring performance using indicators, etc. Nothing changes except your work environment.

We all understand that we do not know how the coming months will evolve but this difficult period (re) highlights the fact that the accessibility of our work tools, but also and above all of our data, is essential for the maintenance of our activities.

Do you want to know more about the Eudonet CRM solution dedicated to Professional Associations?

To find out more complete our Contact an Expert form and one of our CRM experts will be in touch to discuss how Eudonet CRM could meet you needs.

 

GDPR: how does it work for non-profits?

GDPR: how does it work for non-profits?

GDPR: how does it work for non-profits?

During recent period of lockdown, the work of the association has not stopped and the activity has continued remotely from homes. This has brought yet again attention to security of the processing of personal data. Therefore, it is essential to revisit the subject of the GDPR implemented over two years ago. Let us go back to this law and its implications for charitable and cultural associations and foundations.
Despite the fact that GDPR is often known for the possibility of managing your preferences for processing your data, it goes much further. Due to the quantity and variety of data available to organisations, they have an important responsibility for the processing and maintaining the security of this data.

Who is affected by gdpr?

GDPR applies to the 27 countries of the EU to unify the rules and the legal framework for the processing of personal data and to allow the development of digital professional activities. This legal context is not set in stone since it adapts to follow developments in technologies and digital uses in our societies, thus building on the trust of users.

The General Data Protection Regulations concern any private or public company or organisation, regardless of its activity as long as it is established on the territory of the European Union or its activity targets European residents. Therefore, organisations established in countries other than those of the EU are also affected by these legal provisions. Even though the UK is leaving the EU, the UK will still need to comply with the GDPR. It will be incorporated into UK Data Protection law from the end of the transition period.

What is personal data?

Personal data is recognised by any information relating to an identified or trackable person, from single data to combination of several. It could be:

  • direct data: surname, first name, photo, national insurance number, fingerprint
  • indirect data: customer number, telephone number, address, date of birth
  • sensitive data: Racial or ethnicity, religious belief, political opinion etc.

Within the framework of associations, foundations and NFPs, this data is numerous and essential if you want to be able to attribute a KPI score to your members, a perfect example in the context of data processing and cross-referencing.

But beware: personal data is not only found in your unused databases. Paper documents, even archives, can contain personal data: CV, register of members, register of volunteers, quotes and invoices from your service providers, tax receipts, beneficiary monitoring file etc. All of this data falls under the GDPR and should be treated the same as digital data.

What is data processing?

Processing data amounts to performing an operation or a set of operations on it, regardless of the processes used: collection of contact details via a questionnaire, update of supplier files, edition of a tax receipt, creation of a membership card etc.
The processing of personal data must be able to be justified: it must have an objective, be legal and be legitimate. In the context of the relationship with a member, this can translate into:

  • soliciting the member for fundraising (objective)
  • the member has given his consent to be solicited with “opt-in / opt-out *” (legal)
  • the organisation wants to perform a (legitimate) action.

* opt-in / opt-out: agreement option / opt-out option

The 5 main principles of GDPR

Purpose: the recording and use of data on an existing person must be done for a specific, legal and legitimate purpose.

Proportionality and relevance: the data collected must be limited to their relevance with regard to the purpose of the file.

Retention period: a retention limit must be set, depending on the type of data and the purpose of the file.

Confidentiality: data must be secure and only accessible and used by authorised persons.

Right of individuals: the owners of data have a right to access, rectify and consent to the use of these.

These principles can provide more information about IT structure within your organisation. It will show the ethics of data processing and reassure your members and other contacts about the security of it (especially if they provide you with their bank details).

Focus “safety”: what measures to take?

There are many risks associated with processing and handling data. Here are 10 things your organisation can do to protect itself and keep it safe.

1. With an IT agreement, you make your contacts (members, benefactors, partners, service providers) aware that the data they send you may be subject to specific processing.
2. Thanks to a password strategy, if you have a site allowing connection to a members area, offer your users (permanent staff, members, volunteers) the possibility of being able to identify themselves in complete security and schedule the password change regularly.
3. Hard drive encryption is a great way to secure your staff’s workstations. Even not-for-profit organisations are not immune to loss or theft of a computer, especially laptops.
4. If you are working remotely VPN access is the best solution to protect your organisation’s internal network. This also helps to avoid having to process data locally and reinforces the security of the previous point.
5. You can also secure your server with access restrictions and only allow authorised people to access your servers.
6. Continuing on from the previous point, managing the authorisations of your permanent staff allows you to ensure the confidentiality of information and only allow the persons concerned to modify and process personal data.
7. It may seem like a no-brainer, but creating multiple backups helps ensure continuity of service in the event of a technical problem.
8. Beyond protecting digital infrastructure and IT equipment, protecting premises with badge access can limit the risk of theft if you work in a building that hosts other associations or structures and where you have a lot of frequent visitors.
9. Because you are in a field where collaboration is an absolute key to success, being able to secure your exchanges is essential. For this, FTPS / SFTP transfer is recommended to encrypt your communications and the transfer of your sensitive files.

Finally, you can also secure your websites with SSL access. This acronym, which may seem incomprehensible, corresponds to a specific protocol creating a secure channel between two machines communicating on the Internet or via an internal network.

Once upon a time CRM

Once upon a time... CRM

Home > Digital
Aaah, the good old days, when everyone had time to take the time… IT'S WRONG! The 70-hour weeks, no paid holidays … Was it really better before? The industrial revolution and, more recently, the IT revolution have changed everything for many trades, especially in terms of customer relations: social networks , CRM , etc. All these tools that allow you today to be reactive, proactive and anticipate the market. How did we develop with these tools? Here is the story of the progression through time of customer relationship management.
Once upon a time CRM Infographics

In the 1970s, relationship marketing – in contrast to transactional marketing – put the customer at the centre of its sales strategy . We then speak of the “Know, Like, Trust” principle, the principle of Customer Monitoring to achieve customer satisfaction and therefore loyalty.

The 80s are above all a look towards the future. While the future made spectators dream, the democratisation of IT allowed companies to try management software and the first databases were born. They saved time by making prospecting and sales easier for salespeople.

The 90s marked above all the desire to reach Nirvana with this new methodology which finally found its name: Customer Relationship Management (or CRM ). We are less disjointed, more orderly thanks to the data storage tools developed then, still far from being the ones we know today.

Everything accelerates with the new Millennium! Resolution: more performance thanks to the different analysis tools found in CRM software . The marketing tools also help engagement and promote collaborative work.

Still further, the advent of Smart Devices in the 2010s pushes publishers to rethink their software in terms of mobility. The CRM is now connected and social, mobile and application.
It remains to be seen what the next decade holds, surprises, we are sure.

How can associations keep in touch with their donors and volunteers during confinement?

COVID-19: How can associations keep in touch with their Members, Contacts and Volunteers during lockdown?

COVID-19: How can associations keep in touch with their Members, Contacts and Volunteers during lockdown?

If you and your employees are not subject to furlough during this period of lockdown, it is essential to show your contacts (members, volunteers, donors) that your organisation continues to operate. This period may not be the most conducive to strong email marketing so you may be need to change the tone of the messages that you are sending. But is the software you are using optimal for maintaining your relationship with your contacts?

FIND THE DATA OF YOUR MEMBERS AND CONTACTS ANYWHERE, ANYTIME

The primary benefit of CRM solutions is the centralisation of data and the management of your contact base: members, event attendees, volunteers, prospects, suppliers. By using an online CRM tool, your staff are able to access all of your contact data wherever they are, as long as they have an internet connection. This essential point allows you to maintain the link with your contacts in almost all circumstances, and in particular in the case of remote work. You are then able to find your advanced filters in a few seconds, to segment your contacts according to your own criteria (KPI scores for example) in order to target them in your communications.

MAINTAIN COLLABORATION BETWEEN YOUR MEMBERS OF STAFF

One of the major advantages of a CRM is the optimisation of collaboration between your staff. With a shared tool, any information update is done in real time, allowing all your employees to have the right information at the right time. This is as true for the personal data of each contact as for any element linked to it: notes, emails sent, evolution of the status, etc.

As we know, not being in the same office can sometimes make communication between team members more difficult. During the homeworking period, notifications will be of particularly valuable use in alerting colleagues of possible updates to the database or the completion of a task.

And, the icing on the cake, as CRM solutions are most often connected solutions, it will also be possible to update the data from mobile devices when we are all back on the move again.

THE IMPORTANCE OF CONTINUITY OF INTERACTIONS

The advantage of this centralisation and access to your data as we have described is the ability to be able to follow and continue the exchanges with the contacts in all situations. Being able to continue sending emails is essential, and can be as important as having a internet line or simply use of a mobile phone.

That said, the exceptional circumstances we know today require a certain calibration of these exchanges. Take advantage of this period to promote benevolent and soothing approaches with your contacts: make sure of their well-being, reassure them about the health of your teams, take the time to update them on the achievement of your operations.

Do not hesitate to utilise multi channels to communicate with your contacts. For example, interview them by creating an online survey that you can distribute, depending on the targets, via your social networks, by email or via you website.

These dedicated non-aggressive campaigns will undoubtedly play an important role in retaining your members. Similarly, if you speak to your volunteers, your concerns will allow you to strengthen you relationships which can continue after these unprecedented times.

THE NEED FOR SAAS

If CRM software works seamlessly, even during lockdown, it is because they are always connected. What we mean here is that they are integrated in SaaS (Software As A Service) mode. This means that the solutions are deployed on outsourced servers and that no software is integrated directly into your own servers. Thus, a simple internet connection is enough to access it.

You can find your work tool everywhere, even at home. You access all your contacts, all your exchanges, all your dashboards, all your performance indicators, etc. You can continue to work calmly and effectively thanks to your flagship features available on the Cloud: processing memberships, editing receipts, monitoring sponsorship agreements, measuring performance using indicators, etc. Nothing changes except your work environment.

And that’s not all ! As the CRM is hosted outside of your information system, you do not have to perform any maintenance and the updates are done automatically. The flexibility of such a tool allows you to make it evolve according to your activity.

We all understand that we do not know how the coming months will evolve but this difficult period (re) highlights the fact that the accessibility of our work tools, but also and above all of our data, is essential for the maintenance of our activities.

Do you want to know more about CRM hosted in SAAS mode?

Eudonet UK is the developer and integrator of its own CRM solution, Eudonet CRM. Hosted in SaaS mode, 100% secure, the Eudonet CRM software offers a solution dedicated to Professional Associations and Not-for-Profits. To find out more complete our Contact an Expert form and one of our CRM experts will be in touch to discuss how Eudonet CRM could meet you needs.