Eudonet Customer Support and Maintenance Services
Benefit from UK based professional client support
WHAT IS EUDONET SUPPORT?
The Eudonet UK HelpDesk service is a personable HelpDesk Service available from 9:00am to 5:00pm Monday to Fridays excluding public holidays. An issue can be raised via the customer extranet HelpDesk application or by e-mail. The HelpDesk system facilitates the recording of the issue and provides a unique reference number for tracking purposes. The HelpDesk service is supported by an online HelpDesk portal. This portal allows customers to raise tickets for technical support and assistance 24 hours a day. The portal enables customers to track / view / review their “tickets” through to their conclusion. This system gives the customer a comprehensive view of their “tickets” life cycle, from beginning to end.
QUALITY SUPPORT FOR A LASTING PARTNERSHIP
A UK based responsive HelpDesk team
of our users rated our response time on the HelpDesk as acceptable and above
consider the staff on our HelpDesk as courteous and polite
of our users would recommend us to a 3rd party
of users found our software straightforward to use