Eudonet Customer Support and Maintenance ServicesBenefit from UK based professionnal client support
WHAT IS EUDONET SUPPORT?
The Eudonet UK HelpDesk service is a personable HelpDesk Service available from 9:00am to 5:00pm Monday to Fridays excluding public holidays. An issue can be raised via the customer extranet HelpDesk application or by e-mail or telephone. The HelpDesk system facilitates the recording of the issue and provides a unique reference number for tracking purposes. The HelpDesk service is supported by an online HelpDesk portal. This portal allows customers to raise tickets for technical support and assistance 24 hours a day. The portal enables customers to track / view / review their “tickets” through to their conclusion. This system gives the customer a comprehensive view of their “tickets” life cycle, from beginning to end.
QUALITY SUPPORT FOR A LASTING PARTNERSHIP
A UK based responsive HelpDesk team
The relationship we have with our clients is developed day after day. That’s why we are committed to offering our clients a UK based HelpDesk service.
Following a project implementation, it is important to maintain continuous user support while taking into account each customer project specifics. That is why we offer a personalised service to each of our customers thanks to the UK HelpDesk support team.