Eudonet Customer Support and Maintenance Services

Benefit from UK based professionnal client support

WHAT IS EUDONET SUPPORT?

The Eudonet UK HelpDesk service is a personable HelpDesk Service available from 9:00am to 5:00pm Monday to Fridays excluding public holidays. An issue can be raised via the customer extranet HelpDesk application or by e-mail or telephone. The HelpDesk system facilitates the recording of the issue and provides a unique reference number for tracking purposes. The HelpDesk service is supported by an online HelpDesk portal. This portal allows customers to raise tickets for technical support and assistance 24 hours a day. The portal enables customers to track / view / review their “tickets” through to their conclusion. This system gives the customer a comprehensive view of their “tickets” life cycle, from beginning to end.

QUALITY SUPPORT FOR A LASTING PARTNERSHIP

A UK based responsive HelpDesk team

The relationship we have with our clients is developed day after day. That’s why we are committed to offering our clients a UK based HelpDesk service.

Personalised support

Following a project implementation, it is important to maintain continuous user support while taking into account each customer project specifics. That is why we offer a personalised service to each of our customers thanks to the UK HelpDesk support team.

Maintenance and updates

Eudonet subscriptions also include application maintenance and minor monthly updates. Using the SaaS mode, these services do not require any actions on the part of our clients.

94%

of our users rated our response time on the HelpDesk as acceptable and above

100%

consider the staff on our HelpDesk as courteous and polite

94%

of our users would recommend us to a 3rd party

85%

of users found our software straightforward to user

30%

of our users contact the HelpDesk via our HelpDesk Portal

35%

of our users contact the HelpDesk via the telephone

20%

of our users contact the HelpDesk via email

15%

of our users contact the HelpDesk with a combination of all communication channels.