Training from EudonetEffective and efficient training plans to maximise user knowledge
TRAINING BASED ON PROVEN METHODS
A client focused approachThe power of a CRM solution is not enough on its own. While the focus of any CRM implementation project is optimisation and efficiency, the ability for users’ to get the most of the software in a confident and productive manner is essential. As part of the implementation of the project, we provide our customers with trainers who aim to understand their clients organisational needs and processes to ensure that the optimum training results are achieved.
Hands-on training sessionsUser participation is key to the success of any project. It does not matter how easy a piece of software is to use, if the users do not have the right tools and knowledge to utilise the functionality available, then the implementation may not be a success. Situational exercises are the best learning approach to ensure user participation and understanding. By designing our training sessions based on realistic and personalised situations, our trainers provide a user-friendly experience based on practice and interaction.
TRAINING THAT FOSTERS KNOWLEDGE TRANSFER AND AUTONOMY
As part of a project, advanced users are identified and will help test Eudonet during the various stages of implementation. These advanced users can offer support during training to encourage participation and help facilitate change management. In order to simplify learning, we break down training by topic according to the roles of the different users.
Once the user training is complete, we provide the advanced users with Administrator training. This high-level training will provide the advanced user with the skills and knowledge to carry out more complex tasks and manage the features of Eudonet more effectively.